Theatre Job Vacancies

 

KX Tickets is seeking a dedicated Customer Service Manager to oversee our customer service team and enhance the experience at our new contact centre office and venues across London.
If you excel in managing detailed, service-oriented work and take pride in maintaining high standards, this role at KX Tickets could be your next career step. As a provider of bespoke ticketing solutions, we ensure a smooth and professional service from the moment of ticket purchase. Join us to help continue our commitment to excellent customer interactions.

KEY RESPONSIBILITIES:

• Lead on the recruitment, management & appraisal of the Box Office Assistants in liaison with the Operations Manager.

• To provide ongoing training on the use of the ticketing system and to devise, distribute and maintain system documentation in order to support business processes, policies and procedures.

• Develop and implement customer service policies and procedures where necessary.

• Ensure all staff are compliant with PCI DSS & Data Protection requirements & the Information Security Policy.

• Manage the daily operations of the customer service department.

• Handle complex customer service issues and escalations.

A detailed job description can be found below.

Location - Wembley Park contact centre.
Hours - Full Time (40 hours)
Salary - £37,315 (£17.94 ph)
Closing Date - 12pm, 7 Jan 2025

To apply for this role please email your CV and a cover letter outlining the qualities/skills/experience and knowledge you will bring to the role, including in the email subject line: Name, Customer Service Manager to [email protected]