A Christmas Carol

While we can’t legally enforce the wearing of face coverings, we ask that the adults amongst our audience wear a face covering throughout their visit, unless they are medically exempt.

In order to deliver a safe and legal event, your experience when visiting the theatre will be different to pre-Covid-19 events. There will be a number of simple, but really important, processes for you to follow as a customer. While we acknowledge these may be small frustrations we hope that the secure experience we are able to provide will allow you to have an enjoyable evening.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

Yes toilets and baby changing facilities available. To help keep the venue covid-19 secure the toilets are cleaned on the hour every hour for approximately 15 mins.

Sadly not! Please do not bring large back, suitcases or rucksacks to the venue as these will not be permitted into theatre. Please don’t bring bags that are greater than A4 size approx. to the event. Please hang on to your stuff and be aware of where your valuables are throughout the event.

If you have specific accessibility requirements or would like to discuss booking accessible ticketing, please contact the Visitor Services Team at [email protected] or call us on 020 8365 2121 prior to your visit so we can make the necessary arrangements for you.

There are 25 Blue Badge Holder car parking spaces on site. On certain events, this allocation will be increased and managed by our traffic team. These are all used on a first come first-served basis. There are 1200 other car parking spaces on-site and on larger events we have free buggies and buses running a service from our car parks to the main entrance. 

Please ask a traffic marshal when you get to the car park where the pickup points are. We always advise you to check the event section of the website to see if this service is running for your event or call the Visitor Services team..

The accessible taxi/drop off location is outside the main entrance which the traffic team can direct you too. Please note due to large volumes of people this is not always possible on concerts but the traffic team can advise on arrival.

On concerts, the taxi drop off/pickups is located in the East Car Park.

The entrance to the bathrooms is via the Theatre foyer where we have two accessible bathrooms on the ground floor with step-free access. You can access the foyer from the Circle seating area via lift or stairs. There are 21 steps to male bathrooms.

We have a fully functioning lift that can take you from the foyer to Circle Right seating area.

Assistance Dogs are permitted in the auditorium. However,  please note that due to our commitment to animal welfare, particular events in the theatre are not suitable for dogs and will not be permitted entry because of the excessive noise levels. Please contact the Visitor Services Team at the venue prior to your visit if you are bringing an assistance dog.

We have hearing loop services for Theatre events available. These can be collected from the Visitor Services Team in the East Court.

The main entrance to the theatre is through the East Court which has a step-free access slope. The Theatre foyer is totally step-free. Information on the different seating areas can be found below:

Stalls:
Level access to stalls– front row to row K
Tiered seating – rows L to U

Circle:
25 steps or lift access to circle right 
25 steps to circle left
Tiered seating – rows A to G 
Seats D5 and D6 are reserved for wheelchair users and their companion or personal assistant.

There is a drop down bar in our Theatre foyer bar and another on our Visitor Services East Court Reception desk